HI Teresa,
This is a good one. We have traveled all over the country and found this is the case at just about every club there is.
The regulars get off into their own little groups and ignore and sometimes even shun the "newbies" or people from out of town.
Our home club is also a tourist attraction that half the people there are from out of town so we see this every week. I hate to say that many at our own home club are qulty of shunning the tourists.
Laura and I like to meet new people so we take it upon ourself to introduce ourself and sometimes take the newbies and introduce them to others.
As you say, it is hard for the owners to get around to everyone. At the same time I don't feel that the owners can "expect" regulars to do anything. They are there for their fun, not to make newbies feel good about their experience.
I think there is people like you and us that want to meet new people so we take up some of the slack but I feel that anyone that decides to get into this has to understand that it is what they make of it.
If they sit at a table in the corner all night and not get around, they are not going to have a great time. We see this all the time and then see those are the people that tend to give negitive reviews of clubs on message boards.
I am not sure what the answer is to be honest. Getting people to step up these days is hard to do.